Lightkeepers Terms and Conditions

Please read these terms carefully. They explain how you can use the Lightkeepers website and what we are responsible for.

1. About Lightkeepers

Lightkeepers is a digital safety and scam-awareness service based in Surrey, England. We help older adults and their families improve awareness of scams, digital safety risks, and trusted sources of support. Our role is to provide general awareness, education and signposting to trusted resources.

Lightkeepers is currently operated as a sole trader by David Symons. We are in the process of registering as a Community Interest Company in England and Wales. Once registration is complete, this page will be updated with our registered company name, registered number, and registered office address.

We are not a legal firm, financial adviser, regulated cyber security provider, or emergency service.

2. Scope of these terms

These terms apply only to the free Lightkeepers public website, our free awareness content (including the Scam Alerts library, Stay Protected, Where To Get Help, and related pages), and our free monthly newsletter, Letters from the Lighthouse.

These terms do not apply to any paid One-to-One Support service, including discovery conversations, home visits, personalised written reports, ongoing monitoring services, subscriptions, or any other paid arrangement. Any paid service will be governed by separate Terms of Engagement, which will be provided and agreed before any paid service begins.

3. Using our website

By using this website you agree to these terms. You agree to use the website only for lawful purposes.

You must not misuse this website by knowingly introducing viruses or harmful code, attempting to gain unauthorised access, scraping content at scale, interfering with the operation of the website, impersonating Lightkeepers, submitting false or malicious information, or using the website in any way that is unlawful, harmful or abusive. You must not reproduce or republish our content without our permission.

4. No professional advice

The information on this website is provided in good faith for general guidance purposes only. Lightkeepers provides information and signposting — not professional legal, financial, investment, tax, technical, cyber-security or medical advice.

You should always verify important information independently and seek qualified professional advice for your specific situation. The content on this website should not be relied upon as the sole basis for any decision involving significant financial, legal or personal consequences.

5. Emergencies and immediate risk

This website is not an emergency service. If a crime is in progress, someone is in immediate danger, or there is a risk of harm, call 999. For non-emergency police matters, call 101.

If you have transferred money, disclosed bank details, or believe your bank account may be at risk, contact your bank immediately using a trusted number — for example, the number on the back of your bank card — or call 159 to be connected safely to your bank's fraud team. You can also report fraud to Action Fraud on 0300 123 2040 or at actionfraud.police.uk.

6. Accuracy of information

Scam methods, official guidance, reporting routes, and contact details can change. We aim to keep information on this website reasonably accurate and up to date, but we cannot guarantee that it will always be current, complete, or error-free. You should check directly with the relevant official organisation where accuracy is important.

7. Our content and intellectual property

Unless otherwise stated, the text, layout, design, branding, logo, images, and other content on this website belong to Lightkeepers or are used with permission.

You may read, download, or print content for your own personal, non-commercial use. You must not copy, reproduce, adapt, republish, distribute, or use our content for commercial purposes without our prior written permission.

8. Information you send to us

If you send us information through a form, email, or other contact route, you are responsible for ensuring that the information is accurate and that you have the right to share it with us.

We may use non-identifying information about scams, patterns, warning signs, or user experiences to improve our public-awareness content. We will not intentionally publish your name or any personal details that identify you without your permission, unless required by law or where disclosure is necessary to protect someone from harm.

9. Links to other websites

Our website contains links to external websites. These links are provided for your convenience and information. Lightkeepers is not responsible for the content, accuracy, availability, or privacy practices of external websites. The inclusion of a link does not imply endorsement.

10. Privacy and cookies

We collect and use personal information in accordance with our Privacy Policy, which explains what information we collect, why we use it, the lawful bases we rely on, how long wekeep it, who we share it with, and your rights under UK data protection law.

If you subscribe to our newsletter, submit a form, contact us, or enquire about future One-to-One Support, we may collect personal information from you. Please read our Privacy Policy before submitting any personal information through this website.

Our use of cookies and similar technologies is explained in our Cookie Policy.

11. Limitation of liability

The information on this website, in our newsletter, and in any other communications from Lightkeepers is provided for general awareness, education, and signposting only. We take reasonable care to keep our content clear, accurate, and up to date, but we do not guarantee that it will always be complete, current, error-free, or suitable for your particular circumstances.

To the fullest extent permitted by law, Lightkeepers is not responsible for any loss or damage arising from your use of, or reliance on, the general information on this website, in ournewsletter, or in any other communications from us. This includes, but is not limited to, financial loss, loss of data, loss of opportunity, distress, inconvenience, or any indirect or consequential loss.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited.

12. What Lightkeepers does not do

Through this website, we do not provide legal, financial, investment, tax, medical, technical, cybersecurity, or other professional advice. We do not act as your adviser, agent, representative, attorney, bank, IT provider, or emergency service.

We do not access your accounts, devices, or personal finances. We do not make decisions on your behalf. We do not guarantee that a scam will be prevented, detected, or resolved. We do not guarantee any particular outcome.

We watch, warn, and guide — the decisions always remain yours.

13. Company information

Lightkeepers is currently operated as a sole trader by David Symons in Surrey, England. We are in the process of registering as a Community Interest Company in England and Wales. Once registration is complete, this section will be updated with our registered company name, registered number, and registered office address.

14. Contact and concerns

If you have a question, concern, or complaint about this website or our content, please contact us at thekeeper@lightkeepers.co.uk. We will respond within a reasonable time.

For any paid One-to-One Support service, the separate Terms of Engagement set out the contact, complaints, cancellation, and refund process for that service.

15. Changes to these terms

We may update these terms from time to time. We will update the date at the bottom of this page when we do. Your continued use of the website after any changes means you accept the updated terms.

16. Entire agreement

These terms, together with our Privacy Policy and Cookie Policy, set out the entire agreement between you and Lightkeepers in relation to your use of this website. They replace any previous statements, agreements, or understandings, whether written or verbal.

17. Severability

If any part of these terms is found by a court or other competent authority to be unlawful, invalid, or unenforceable, the remaining parts will continue in full force and effect.

18. Governing law

These terms are governed by the laws of England and Wales. The courts of England and Wales will have jurisdiction in relation to any dispute, except where consumer protection law gives you the right to bring proceedings elsewhere.

Last updated: June 2026

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