Knowing where to turn can make things feel easier
Different organisations help with different problems. You do not need to know everything yourself.
Four places to start
Different organisations help with different problems
Your bank
If you think someone has accessed your account or taken money, call 159 to reach your bank's fraud team directly.
Report Fraud
The national reporting centre for fraud and cybercrime.
Citizens Advice
Free, independent advice on consumer issues, scams and your rights.
Age UK
Free advice and support for older adults on a wide range of issues, including scams and financial concerns.
Start with someone you trust
You do not need all the answers straight away. The most important thing is that you talk to someone — whether that is a family member, a friend, or one of the organisations listed above.
Most people feel better once they have told someone what happened. Keeping it to yourself can make things feel worse than they are.
There is no shame in asking for help. Scammers are skilled and experienced — they deceive people every day. Reaching out is the right thing to do.
Tell us what you've seen
Reporting scams and suspicious messages helps warn others in your community. Your experience matters and can protect people around you.
